Frequently asked questions
FAQ
Are your Steam Decks brand new or refurbished?
All our Steam Decks are 100% brand new, sourced directly from official suppliers. We do not sell refurbished or used units.
Is there a warranty included?
Yes! Every Steam Deck comes with a 1-year manufacturer warranty. This covers any hardware defects or issues not caused by user damage.
Do you offer next-day delivery?
Absolutely! We offer FREE next working day delivery for all in-stock orders placed before our cut-off time (usually 2 PM local time). Delivery is fully tracked and insured.
Are Steam Decks region-locked?
Nope! Steam Decks are not region-locked, so you can use them with your Steam account anywhere in the world.
Can I return my Steam Deck if I change my mind?
Yes, we offer a 30-day return policy for unopened items. If the box has been opened, restocking fees may apply.
What’s included in the box?
Each unit comes with:
The Steam Deck console
Official carrying case
Power adapter
Quick start guide
Do you ship internationally?
At the moment, we only ship within the United Kingdom.